Support

Need help with HEVRO? Write to us and we will get back to you as soon as we can.

Contact us

support@chekogroup.com

Safety reports are reviewed within 24 hours.

Frequently asked questions

How do I delete my account?

Open the app, go to Settings > Privacy > Delete account. This permanently deletes your profile, listings, photos, messages, saved items and sign-in account. It cannot be undone.

How do I report a listing or a user?

Tap the "..." menu on a listing or inside a chat and choose to report it or block the user. We review reports and remove objectionable content within 24 hours. Listings reported by several people are hidden automatically until we review them.

How do I block someone?

Tap the "..." menu in a chat or on a listing and choose Block user. Blocked users can no longer message you and their listings are hidden from you. You can unblock people in Settings.

I did not get my verification code.

Check your spam folder first and make sure you typed your email address correctly. If it still does not arrive, write to us at support@chekogroup.com and tell us the email address you used.

Who can use HEVRO?

HEVRO is for people aged 18 and over. We ask for your date of birth at sign-up only to check this and do not store it.

How do I change the app language?

On the sign-in screen tap "Change Language", or open Settings inside the app. HEVRO supports 15 languages.

Stay safe when meeting people.

HEVRO does not verify users or listings. Never send money in advance to someone you have not met, meet in public places and double-check housing and job offers. If something feels wrong, report it.

I saw something illegal or that harms children.

Use the report option in the app right away, and write to us at support@chekogroup.com. We remove such content immediately, ban the user and may report it to the authorities. You can also report it yourself to your national hotline (in Turkey: ihbarweb.org.tr or Alo 141).